How to Request Refund for Microsoft Store Purchases
Microsoft Store sells both digital and physical items depending on where you live. While it is easy to buy apps and game controllers, users often get confused about how to request a refund on a purchased item on Microsoft Store. In this guide, we explain how to request a refund, how to track your refund request, and also how to cancel subscriptions like Office 365 on Microsoft Store on Windows 10 and 11.
Table of Contents
Microsoft Store Terms of Sale: TLDR Version
Apps and games are digital items that you download onto your Windows 10 and 11 computers. As such, there are some rules that you need to know before you may request a refund.
You can read Store’s Terms of Sale. They may have updated it over time.
Request Refund for Microsoft Store Apps and Games
Microsoft Store app on your Windows 10 and 11 cannot be used to initiate a refund. You need to visit the Xbox history page for that.
1.Go to yourMicrosoft Billing and Orders page. There you will see a list of all your bought apps and games here.
2.Locate the item that you want to refund. Click onRequest a refundon the right side of the product. Enter a reason for returning the product. Check the information and then click onNext.
3.Check if the request details are correct and then click onSubmit.
Request Refund for Microsoft Store Hardware Items
Microsoft also sells physical products like Xbox controllers, RAM, Xbox, Surface, etc. in its store. You can claim a refund for them too.
1.Go toMicrosoft Order and Billing history page. You will see a list of all hardware and physical items that you have ordered so far. Click onRequest a returnbutton next to the product that you want to refund.
2.Enter a reason for returning the product and follow the on-screen instructions. Click onStart return.
3.Microsoft will now issue you a prepaid shipping label for the return. Keep it with you until the delivery guy asks for it.
Cancel/Refund Microsoft Store Subscriptions
If you are subscribed to Xbox, theprocessis simple.
1.Go toMicrosoft All Subscriptions pageand sign in with your Microsoft account.
2.Click onManagenext to the service or subscription that you want to cancel.
3.Click on theCancel subscriptionorUpgrade or canceloption at the bottom.
4.Follow the on-screen instructions after that.
Note 1:Depending on the duration of your subscription and your location, you may be entitled to a prorated refund. For example, if you have paid for the entire year in advance, you may receive a refund.
Note 2:If you seeTurn on recurring billinginstead ofManageoption, it means the subscription is already canceled and will be discontinued on the expiry date.
Track Microsoft Store Refund Status
There is nothing else you need to do once you have initiated a refund request. However, if you want totrack the refund status of Microsoft Store products, you can do so easily.
Go back to the order Xbox order history page ofhardwareandgames and apppages respectively and find the product that you requested to refund. It should contain a new option called Refund Status or Return Status. Click on the same to track.
One Store to Rule Them All
Microsoft Store is pretty good but still not there yet. Many users preferSteamfor their gaming needs. And products like Surface and Xbox or Xbox controllers are available for sale in several countries outside the USA. Hopefully, that will change in the coming years.
By the way, did you know you canchange Microsoft Store’s download locationto find content not available in your region? Yup. Learn how now.
Gaurav Bidasaria
Gaurav is an editor here at TechWiser but also contributes as a writer. He has more than 10 years of experience as a writer and has written how-to guides, comparisons, listicles, and in-depth explainers on Windows, Android, web, and cloud apps, and the Apple ecosystem.
He loves tinkering with new gadgets and learning about new happenings in the tech world.
He has previously worked on Guiding Tech, Make Tech Easier, and other prominent tech blogs and has over 1000+ articles that have been read over 50 million times.
